Find your way back.

Are the first five drops open?

The first five cards and city locations have been selected for review. A place on the preparation plan is not an open drop. Wait for the published location, entry window, saved rules and eligibility before travelling or checking in.

See the selected cards and locations ↗. In the app, The Hunt is the main view; Practice is an optional tutorial without a real prize.

Published availability

Check the current drops.

The first wave is in preparation. Opening windows and saved entry rules are published in Drops.

View Drops ↗

I can’t sign in or find my collection

1. Use the same email address and sign-in method you used before. Another login may have a separate collection.
2. For a PokeDrop email/password account, open sign-in and choose Forgot password. Follow the email from the sign-in provider, then return using the same login.
3. For the earlier ChatGPT pilot, recover that ChatGPT account first. PokeDrop cannot reset its password or move its collection to another login.
4. After regaining access, review Active sign-ins on your account page and end any sessions you no longer use.

Your account reference helps identify the right collection; it is not a password or recovery code. A permanently closed account cannot be reopened simply by signing in again.

A check-in or reward action was interrupted

Open My collection and read the saved status before repeating the action. A request can succeed even when its response does not reach your device. Follow any on-screen option to recover the saved result.

If a drop closes or pauses, an existing saved claim still belongs to your collection. Viewing a drop, signing in or arriving nearby does not reserve or guarantee a prize.

If location permission was denied, review your browser’s permission for this website before starting another check. An inaccurate or unavailable reading may be inconclusive. Browser GPS and bot checks do not independently prove physical presence; claims require owner review under the saved entry rules.

Help with a reward, delivery or wallet

In My collection, open Help with this claim. Your private conversation stays connected to that claim, including after entries stop. Check its accepted rules and delivery updates before sending a message.

• One approved claim, one reward: choose the specific card or, when offered, the fixed prefunded token alternative. A reference card value is not a cash offer.
• Delivery: each drop lists covered countries and its saved terms. For the first five prizes, PokeDrop plans to cover outbound postage and required import charges. A destination opens only after its delivery route and full budget are confirmed. Delivery countries alone do not establish who is eligible to enter.
• Address corrections: update an editable address inside the app. If packing has started, ask through the claim’s private help conversation before dispatch.
• Wallet access: your wallet and PokeDrop login are separate. Resetting a PokeDrop password does not recover a wallet. An accepted payout keeps its recorded receiving address.

Never send a second payment because a page timed out. PokeDrop does not need your wallet recovery phrase, private key, password or one-time login code.

Your saved information

Your account page lets you download your own saved app records, review sign-ins and request permanent account closure. Outstanding claims or deliveries can prevent closure until they are resolved.

Recorded delivery clears the address stored by the application. Closing an account does not instantly erase all claim, financial, support, provider or backup records. Data cleanup and retained obligations require a separate review.